I mean, they made their keyboard swappable, with open-source firmware. If you are passionate enough, you can make (and sell) a replacement that solves these issues.
I think "well just make the PR yourself" comments are too reductionist myself, but in this case Framework does have space for 3rd party components in the marketplace. I don't think it'd be crazy to imagine some custom keyboards will appear there.
Framework 16 is a collection of modules, so I think complaining about the modules is fair game, but it could also be seen as a basis/standard that isn't expected to fit everyone's needs, but fit maybe 90% and allow other people to make the customizations they need easier, in which case complaining about they arrow keys on a single component does feel a bit trivial.